Verzendbeleid

Shipping Policy

Thank you for shopping with Valentina Equestrian.

 

Order Processing

All orders are processed within 5 business days after payment has been received. During product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping

We ship worldwide using trusted carriers such as PostNL, DHL, UPS, and FedEx, depending on the destination and the most efficient shipping method.

Estimated delivery times:

The Netherlands: Approximately 5 business days

Europe: 5–7 business days

Worldwide: 7–14 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment.

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@valentinaequestrian.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact

For any questions regarding your order or shipping, please contact us at:

Email: info@valentinaequestrian.com

Thank you for choosing Valentina Equestrian.